Can a Banned Facebook User Leave a Review

Q:

"Is there a way to delete a negative review on our Facebook page or a way to turn it off? I thought we have a safe characteristic turned on in which I can manage notifications, merely a negative review did come in and seems to be publicly displayed."

A:

Technically, yep. Y'all could get rid of the comment, only here's why that's a bad idea…

You've built a wonderful business. You pride yourself on providing an exceptional experience to both clients and candidates. You've congenital a service model that has checks and balances. Yous railroad train your staff on the correct way to work with employers and task seekers.

And then it happens.

You get a disgruntled troll who wants to tell the world how horrible your visitor is…how your service is terrible…you don't care about people…yous're unresponsive…and how yous are not even nice to your own children. You know they type!

Your showtime instinct is to go on the defensive or to delete that comment immediately. I get it. Sometimes a bad review tin can seem like a slap in the confront. And more than times than not, it is not justified.

The truth is, most of the time it wasn't your service that was the trouble. It was only that the candidate didn't take the skills or feel your clients needed, and you couldn't identify that person.

But put yourself in the candidate's shoes. That poor person has probably bounced around to a few different agencies. Maybe he was laid off and can't observe piece of work. Maybe he didn't know where to turn adjacent and feels helpless. That candidate needs a task and is probably pretty upset about being rejected. Now he needs to vent his anger at someone—and y'all're an like shooting fish in a barrel target.

And so what should you do with a bad Facebook review?

Don't delete it or hibernate it. Instead, address it in a proactive and helpful way.

Step 1: Accost complaints directly on Facebook, then look to move the conversation offline:

Hither'south an example:

[This is y'all] Hullo [Name], thanks for the feedback, I'm very sorry to hear that you lot didn't take a great experience. We pride ourselves on helping people observe nifty job opportunities. Whenever we hear that someone didn't have an exceptional experience, we want to know about it so that we can gear up things. If you could call our offices at 30-XXX-XXXX, nosotros would be happy to speak with you and help in any manner nosotros tin can. Once again, thank you for sharing your feedback, and we expect forwards to turning things around for you lot.

Stride ii: Don't engage in a back-and-forth commentary online–you won't win.

If the candidate won't listen to reason and continues their onslaught, consider banning them from your folio. Here are Facebook's instructions on how to ban a user from your visitor page.

Pace iii: Be more than honest with unqualified candidates.

Most internal recruiters are very nice people and have a hard time being honest with someone that doesn't accept the correct skills. It's much easier to say "I'll call if anything opens up," than it is to say "I'1000 very sorry, but you just don't take the skills that my client(s) are looking for, and I don't have an opening for you." The problem with this type of soft response is that it gives candidates false promise, and they will be really upset when you don't call!

Stride iv: Put a proactive programme in place to build more positive reviews.

You're in the people business, and at some point you're going to bargain with a bad review. The best way to combat bad reviews is to overwhelm them with the positives. The more four and five star reviews yous become on Yelp, GlassDoor, Indeed and Google Reviews, the ameliorate.

We recently had a client in the Kansas Urban center area who had a one.5 star rating on Yelp—and a few nasty comments from their own trolls. With a proactive strategy to build positive reviews (and some new technology from Haley Marketing), nosotros increased their boilerplate review to 3.5 stars in only three days! And we nerveless 36 positive candidate testimonials in but iii weeks.

With a proactive programme to build good reviews, y'all can ensure your happy candidates far outweigh the unhappy one's on social media and review sites. For help on building more positive reviews, exist certain to read this web log post with some tips on getting positive reviews for your staffing firm.

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Source: https://www.haleymarketing.com/2018/12/11/how-to-get-staffing-business-reviews/

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